Cancellation Policy
Transparency & Flexibility
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For point-to-point transfers (e.g., Airport to Hotel):
Cancellations made more than 24 hours before service: Full refund (0% charge).
Cancellations made less than 24 hours before service: 100% of the total service price is charged.
No-Show: If the passenger does not appear at the pickup location and cannot be contacted within 30 minutes (60 minutes for airports), the full service price will be charged.
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For hourly services, day trips, and multi-day bookings:
Cancellations made more than 7 days before service: Full refund.
Cancellations made between 7 days and 48 hours before service: 50% charge.
Cancellations made less than 48 hours before service: 100% charge.
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Delays: We monitor all commercial flights. If your flight is delayed, we will wait for you at no extra cost.
Diversions: If your flight is diverted to a different airport, we will do our best to accommodate the change, but additional charges may apply based on the new distance.
Cancellations: If your flight is cancelled by the airline, please contact us immediately. We will treat this with priority and flexibility.
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A booking is considered confirmed only upon receipt of a confirmation email from Istramore. We recommend booking at least 24 hours in advance. For last-minute requests, please contact us directly via WhatsApp.
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To ensure a stress-free arrival, we include complimentary waiting time:
Airports: 60 minutes free waiting time after the flight lands.
Hotels/Private Addresses: 15 minutes free waiting time from the scheduled pickup time.
After the complimentary period, additional waiting time will be charged at €50.00 per hour.
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Passengers are responsible for ensuring their luggage fits the capacity of the booked vehicle.
Standard Capacity: E-Class/S-Class (2 large suitcases), V-Class (7 large suitcases).
If the luggage exceeds capacity, Istramore reserves the right to refuse transport or arrange an additional vehicle at the client's expense.
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Smoking: All Istramore vehicles are strictly non-smoking.
Food & Drinks: Water and light snacks are permitted. Messy foods are prohibited to maintain the pristine condition of the vehicle.
Damages: The client is responsible for any damage caused to the vehicle interior (e.g., spills, burns, tears) by them or their party. A minimum cleaning fee of €150.00 will apply for excessive soiling.
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We guarantee the class of the vehicle booked (e.g., V-Class, S-Class). In the unlikely event of a mechanical issue, we reserve the right to upgrade you to a higher class at no extra cost. We will never downgrade your vehicle without your prior consent and a price adjustment.
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Istramore ("we", "us") is committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information in accordance with GDPR regulations.
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To provide our chauffeur services, we may collect:
Identity Data: First name, last name.
Contact Data: Email address, phone number.
Travel Data: Flight numbers, pickup/drop-off addresses, dates, and times.
Payment Data: Invoicing details (processed securely via our banking partners).
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We use your data solely for:
Managing and confirming your booking.
Communicating with you regarding your transfer (e.g., driver details, meeting points).
Legal and accounting obligations (issuing invoices).
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We do not sell or trade your data. Your information is shared only with:
Our chauffeurs (strictly for the purpose of the transfer).
Law enforcement or border control agencies if legally required.
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You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, please contact us at hello@istramore.com.
At Istramore, we understand that travel plans can change. However, our chauffeurs and vehicles are reserved exclusively for you, preventing us from accepting other bookings. Our cancellation policy is designed to be fair to both our clients and our dedicated team.